Shipping & Delivery
We aim to deliver orders within seven working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in seven working days please contact our Customer Services through support@thetinylane.com
Returns and Refunds Policy
In the event that a user is dissatisfied with the quality of the product, the Company may be contacted and reasonable measures shall be taken to rectify the issue to the best of the Company’s ability. Please note that products have to be shipped back within three days of receiving, for the company to refund the money.
Damaged Products
All products are dispatched only after a quality check and in tamper-proof packaging. In the event that your product is damaged, please do not accept it and send us an email on support@thetinylane.com stating your order number and the reasons for rejecting the order. If the product is found damaged after you have opened it, please alert us via email and send us two pictures that show the damage very clearly. We will respond to you within 24 hours and guide you in returning the product. If we are not alerted regarding the damage within 24 hours of receiving the product, consider it sold. If the product is not received in a reasonable time frame, after we have instructed you to return, the returned product will not be accepted and the sale will be considered final. On receipt of your complaint/product, we will replace your order at no additional costs to you, subject to availability of stock. In the event of unavailability of stock, we will give you a refund (via cheque or credit to your credit/debit card). Please note that the shipping cost has to be borne by the buyer.
Please note that Products will be accepted for return only if they are in their original packaging. Products bought on Sale/promotion will not be replaced.